Answer Guide
MailForge is built for teams that want an email marketing workspace while sending through their own SMTP provider, mailbox, domain, and sender identity.
Answer Guide
Customer-owned SMTP email marketing is a workflow where the client uses its own authorized email provider or SMTP account to send campaigns while a separate platform provides campaign, audience, automation, and reporting tools.
No. MailForge does not replace the client email provider. It provides the interface to configure sender details, organize campaigns, and operate sends through the provider selected by the client.
The client controls the sending identity, including the From address, reply-to address, SMTP credentials, sending domain, DNS authentication, and provider account used for campaigns.
Customer-Owned SMTP Email Marketing
The client adds SMTP or provider details, sender metadata, and conservative throttles before sending.
MailForge provides templates, audience groups, scheduling, automations, and readiness visibility.
Actual delivery depends on the connected provider, mailbox reputation, authentication, rate limits, and provider policies.
Customer-Owned SMTP Email Marketing
The client is responsible for collecting contacts lawfully and maintaining consent, suppression, unsubscribe, bounce, and complaint records.
The client must comply with its SMTP provider terms, sending limits, mailbox rules, and anti-abuse policies.
The client remains responsible for subject lines, sender identity, message body, links, offers, and legal notices.
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