Permission-Based Lists
Send only to contacts who gave appropriate permission or where another lawful basis clearly applies. Purchased, scraped, harvested, or guessed lists are not allowed.
Trust
Anti-Spam Policy
This Anti-Spam Policy explains the sending standards expected for MailForge workspaces. The client is the sender and remains responsible for permission, content, targeting, unsubscribe handling, provider compliance, and all consequences of campaign activity.
Anti-Spam Policy
Client Sending Duties
Clear Sender Identity
Every campaign should use accurate From, reply-to, company, and contact information so recipients understand who is communicating with them.
Unsubscribe Respect
Marketing campaigns must include a clear unsubscribe path, and opt-out, bounced, complaint, and blacklisted contacts must remain suppressed.
Provider Limits
Daily, hourly, and minute caps should respect the connected customer email provider policy and sender reputation.
Anti-Spam Policy
Prohibited Activity
Abusive Content
Do not send phishing, malware, credential collection, deception, impersonation, harassment, hate, illegal, or harmful content.
Evasion
Do not rotate sender identities, domains, or workspaces to avoid complaints, blocks, provider limits, or enforcement.
Misleading Campaigns
Subject lines, sender names, links, landing pages, and offers must not mislead recipients.
Unsubscribe Failure
Repeated sends to unsubscribed or suppressed contacts may lead to workspace restrictions.
Anti-Spam Policy
Platform Enforcement and Liability
Signal Review
High bounce rates, complaints, blacklist events, failed SMTP health, or abuse reports may trigger review.
Remediation
Customers may be asked to pause sending, prove consent, clean lists, fix authentication, or reduce volume.
Restrictions
MailForge may restrict, suspend, or terminate access for spam, abuse, security risk, provider violations, or unlawful sending.
Client Liability
To the fullest extent permitted by applicable law, the client is responsible for complaints, penalties, blacklist events, provider blocks, deliverability harm, and third-party claims arising from its campaigns.
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